❓ Frequently Asked Questions
dp111 FAQ
— Simple answers, in English
The questions that come up most when using dp111 — deposits, withdrawals, accounts, and slot games — all answered here, straight to the point.
Whether you are new to dp111 or a returning player, questions are bound to come up. On this FAQ page we have put together detailed answers to more than 18 questions across four key topics. From how to make a deposit to understanding slot RTP — you will find everything here. If you cannot find the answer to your question, contact us via 24/7 live chat or email.
All FAQs
How to Deposit Money
No, dp111 does not charge any separate fee for making a deposit. However, your mobile banking app (such as bKash or Nagad) may apply its own transaction charges — that is governed by the respective service's own policy. dp111 is not responsible for those charges.
dp111 currently accepts deposits through four mobile wallet services — bKash, Nagad, Rocket, and Upay. All four methods are fast, secure, and widely available in Bangladesh. The minimum deposit amount for each method is ৳100.
Log in to dp111, go to the deposit section, and select bKash. Complete the payment from the bKash app using the number and reference code shown on screen. If you do not use the correct reference, your balance may take longer to be credited — so type the number carefully.
Yes, Nagad is fully supported. Just like with bKash, select Nagad from the deposit page, follow the instructions, and confirm the transaction in the Nagad app. After a successful payment, the balance will be added to your dp111 account automatically.
The minimum deposit limit for each method is ৳100. That means whether you use bKash, Nagad, Rocket, or Upay, you can start with as little as ৳100. This is convenient if you want to try things out with a small amount first.
Account & Login
No, only one account per player is allowed. If multiple accounts are created under the same person's name, they may be closed and there is a risk of the balance being forfeited. To play safely, keep just one account.
Choose a strong password — at least 8 characters, with a mix of uppercase and lowercase letters and numbers. Do not use simple passwords such as your date of birth or "123456". Do not share your username with anyone, and change your password regularly.
Go to the dp111 registration page and enter your name, mobile number, and preferred password. After completing the form, an OTP will be sent to your phone number — use it to finish verification. Once your account is successfully created, you can log in from the dp111 Login page. Please note, this service is only for people aged 21 and above.
Log in to your dp111 account and go to the profile section. There you will find the option to update your name, phone number, or email. Some changes may require identity verification. For any issues, contact us via 24/7 live chat or at [email protected].
Withdrawal Questions
Yes, for security reasons the withdrawal request must be made to the mobile wallet number that is registered in your name and linked to your dp111 account. Withdrawals to someone else's number are not permitted. This keeps your account protected from fraud.
Yes, they can — but the wagering requirement must be met first. For dp111's welcome bonus, you only need to wager the bonus amount 10 times. For example, if you receive a ৳1,000 bonus, you need to complete a total of ৳10,000 in bets before withdrawing. Bonus winnings can be withdrawn once the requirement is fulfilled.
Yes, absolutely. Withdrawals at dp111 can be made seven days a week, 24 hours a day — there are no restrictions for nights or holidays. Your money typically arrives in your mobile wallet within 10 to 45 minutes.
The minimum limit for each withdrawal request at dp111 is ৳500. Withdrawal requests for less than this amount cannot be made. So please submit a withdrawal request only when your balance exceeds ৳500.
Typically, after a withdrawal request is approved, the money arrives in your bKash, Nagad, Rocket, or Upay wallet within 10 to 45 minutes. Occasionally, verification may require a little extra time — in that case, please notify the support team.
Slot Questions
For playing on a limited budget, choose low-volatility slots — these pay out small rewards frequently, so your balance lasts longer. High-volatility slots offer larger prizes, but they are better suited for bigger budgets. You will find various types of games in dp111's slot lobby, so pick whichever suits you.
RTP stands for Return to Player — it is a theoretical rate that shows how much of the total amount wagered in a game is returned to players over the long term. For example, a 96% RTP means that on average, ৳96 comes back for every ৳100 wagered over the long run. However, this is an average figure — results in a single session can vary.
Volatility refers to a slot's winning pattern. Low volatility means frequent but smaller wins, while high volatility means wins come less often but are comparatively larger. Understanding your own playing style and budget before choosing a game makes the experience more enjoyable.
In most slots, a free spin round begins when a specific symbol (usually a scatter) lands a certain number of times. During this round, no money is deducted from your balance, but the prizes won are real. Some games offer free spins with multipliers, which further increase the potential winnings.
In progressive jackpot slots, a small portion of every spin by every player is added to the jackpot pool. The more people play, the larger the prize grows. When someone wins the jackpot, the pool resets to zero and starts growing again.
Didn't find the answer to your question?
Our support team is available in Bengali and English, seven days a week, 24 hours a day. Get in touch through any of the methods below.
Log in to dp111Live Chat
Log in to your dp111 account and chat directly — available 24/7
Email Support
[email protected] — send a message in Bengali or English